Privacy

"Your privacy is our priority. We are committed to safeguarding your personal information and ensuring a secure, transparent experience with our services."

Privacy


1. Introduction

At Airport Shuttles, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your data.

2. Information We Collect

Personal Information: Name, email address, phone number, and payment information when you book our services.

Location Data: GPS data during your ride for navigation and safety purposes.

Usage Data: Information about how you use our website and mobile application, including IP address, browser type, and pages visited.

3. How We Use Your Information

To Provide Services: We use your personal and location data to facilitate your bookings, provide navigation, and ensure timely pickups and drops.

To Improve Our Services: Usage data helps us analyze how our website and app are used, allowing us to improve user experience.

Communication: We may use your contact information to send you updates about your booking, promotions, or important notices.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services. This may include sharing your data with:

Payment Processors: For processing transactions.

Third-Party Service Providers: For operational purposes, such as customer support and IT services.

Legal Obligations: When required by law, we may share your information with authorities.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including encryption and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality.

7. Your Rights

Access: You can request a copy of the personal data we hold about you.

Correction: You can request corrections to your personal data if it is inaccurate.

Deletion: You can request the deletion of your personal data, subject to legal obligations.

Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions in our communications.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at the messenger provided or via the contact form.

Terms & Conditions


1. Acceptance of Terms

By using our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

Airport Shuttles, offers private taxi services, including airport pickups and drops, corporate transport, and long-distance rides. All services are subject to availability.

3. Booking and Payments

Booking: You can book our services online, via phone, or through our mobile app. Booking is confirmed only when you receive a confirmation message or email from us.

Payment: Payment can be made via credit card, debit card, or other payment methods available at the time of booking. All payments must be made in full before the service is provided.

Cancellations:

Cancellations made within 12 hours of the scheduled pickup time may be subject to a cancellation fee.

4. User Responsibilities

Accurate Information: You are responsible for providing accurate information during the booking process. Incorrect information may result in delays or additional charges.

Conduct: You must behave respectfully towards our drivers and follow all safety instructions. We reserve the right to refuse service to anyone engaging in abusive or inappropriate behavior.

5. Limitation of LiabilityAirport Shuttles

is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the service.

6. Force Majeure

We are not responsible for delays or cancellations due to circumstances beyond our control, such as extreme weather, road closures, or other force majeure events.

7. Governing Law

These Terms & Conditions are governed by the laws of [Insert Province/Country]. Any disputes arising from these terms shall be resolved in the courts of Ontario, Canada.

8. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Any changes will be posted on our website with an updated effective date.

9. Contact Us

For any questions or concerns about these Terms & Conditions, please contact us at the messenger provided or via the contact form.

Note: This template should be customized to reflect the specific policies, practices, and legal requirements of your business and jurisdiction. It's advisable to consult with a legal professional to ensure compliance with applicable laws and regulations.

FAQS

How do I book a taxi?

You can book a taxi by texting us directly or by using our online booking using our Website.

How old do I need to be to rent your taxi?

To rent a car with us, you must be at least 16 years old. However, please note that the minimum age may vary depending on your location. Additionally, drivers under the age of 25 may be subject to a young driver surcharge. Be sure to check the specific age requirements and policies in your booking area.

What documents do I need to hire your taxi?

No document is required to hire our taxi.

What are your operating hours?

We operate 24/7, providing transportation services any time of day or night.

Do you offer airport transfers?

Yes, we offer reliable and timely airport transfer services to and from all local airports.

How can I get a fare estimate for my trip?

You can get an estimated fare by using our fare calculator on the website or by contacting us via our website.

Do you accept credit/debit cards?

Yes, we accept payments by Interac and all major credit and debit cards. A partial or full advance payment has still to be made. If partial, you could pay the balance in Cash.

How far in advance do I need to book?

You can book our taxi anytime, but for guaranteed availability during peak times, we recommend booking at least 12 hours in advance. You could get in touch with us if you require any booking within 12hours or at a short notice depending upon our availability.

Are your taxis wheelchair accessible?

No. At present we not have a wheelchair-accessible vehicle but we might come up with these vehicles based on the number of requests we get.

Do you offer fixed rates for long-distance trips?

Yes, we offer competitive fixed rates for long-distance and out-of-town trips. Contact us diretly for more details.

What if my flight is delayed?

We do monitor flight arrivals based on request received. So if your flight is delayed and if you are coming from a different province or country, there’s no need to worry — we will adjust the pickup time accordingly. In case of your departure flight is delayed, you could let us know about the rescheduled flight time.

Can I schedule a recurring ride?

Yes, we offer recurring ride bookings for daily commutes or regular transportation needs based on the request and our availability.

How do I cancel my booking?

You can cancel or modify your booking through our website, or by calling us. Please note that a small cancellation fees may apply if the cancellation is within 2 hours of the booked time.

Do you offer child seats?

Not at the moment. But based on the requests received we might include child seats in near future. Please let us know when you book to ensure availability.

Can I pay cash to the driver?

Yes, balance cash payments are accepted by our drivers. However, you still need to make a partial balance payment in advance if you are not opting for a full advance payment.

Is your driver licensed and insured?

Yes, our driver is fully licensed, insured, and trained to provide safe and reliable service.

What areas do you serve?

We provide taxi services throughout the GTA at the moment. Any surrounding areas could be included based on the specific request received. For distant pickups arranged outside of the GTA a separate pick up fees may apply in case if you require a drop off based on the distance driven and if it is feasible for us to arrange that within our capacity.

How long will it take for my taxi to arrive?

There is no average wait time if our taxi is booked in advance. However, if booked at a short notice the wait time may vary depending on traffic and your pick up location.

Can I pre-book a taxi in advance?

Yes, you can schedule a ride for any time and date through our website, or by phone. For scheduling rides beyond 2 weeks its best to get in touch with us directly.

What happens if I leave something in the taxi?

If you forget something, contact us right away, and we will help you retrieve your lost item.

Can I request a female driver?

Not at the moment but if we get more of such requests, we might accommodate such a driver when available.

Do you offer corporate or business accounts?

Yes, we offer business accounts with flexible billing options and priority booking for corporate clients.

How can I track my taxi?

At present this feature is not available. But we could share the Live location via Whatsapp. We plan to include our mobile app very soon and this feature would get available without any extra charge.

Can I bring my pet with me?

Not at the moment but based on the request we may include this service in near future.

Do you only operate in the GTA?

We mainly operate in the GTA but based on the requests received we may give service outside of the GTA as well upon agreed pricing.

Is tipping the driver required?

Tipping is not mandatory but appreciated if you’re satisfied with the service. However, you may also leave a Good Google review if you like our service.

Do you offer eco-friendly or hybrid vehicle options?

Not at the moment but we may come up with such vehicles in future when we get prepared.

Can I request a quiet ride with no conversation?

Absolutely! If you prefer a quiet ride, simply let us know during booking or inform your driver at the start of the trip.

Can I make multiple stops during my ride?

Yes, you can make multiple stops. Please inform us of your route in advance or during the ride, and the fare will be adjusted accordingly.

Do you offer on-demand grocery or package delivery services?

Not too frequently but Yes, we could provide package and grocery delivery services for local residents. You can book this service via our website. The grocery pick could be arranged from the dedicated pick up locations at Walmarts and other shopping plazas which arrange a drop off at the dedicated pick up or arranged locations.

Do your vehicles come equipped with Wi-Fi?

YES, we could provide Wi-Fi for your convenience based on some extra fees if you agree upon. You can request a Wi-Fi service at the time of your booking.

What measures do you take for vehicle cleanliness and hygiene?

Our vehicle is regularly sanitized, and the driver follows hygiene protocols, including providing hand sanitizer in the taxi.

Can I customize the temperature or music in the taxi?

Yes, you’re welcome to request a specific temperature or ask the driver to play music or turn it off, based on your preference. A 3.5 mm stereo chord or a bluetooth feature could be provided.

Can I request a taxi with a roof rack for extra luggage?

Not at the moment. We could accomodate atleast 3 full size 31 inch suitcases in the trunk of the SUV.

Is it possible to get a taxi equipped with baby strollers?

We do not keep any baby strollers but you are most welcome to bring in your if you want to use one along with any luggage you have and depending upon the space we have in our SUV trunk along with your luggage.

Can I request the same driver for all my trips?

While we can’t guarantee the availability of the same driver for every ride, you can request a preferred driver when booking. We’ll do our best to accommodate your request based on their schedule.

Do you offer subscription plans for frequent riders?

Yes, we offer monthly or weekly subscription plans for frequent riders with discounted rates and priority booking. Contact us for more details and to enroll.

Do you offer services for events like weddings or corporate functions?

Yes, we offer transportation services for special events. You can book us for weddings, corporate events, or other large gatherings.

Can I bring large sports equipment like skis, surfboards, or bicycles in the taxi?

Not at the moment. We would update the website when we have these options available.

What should I do if my taxi breaks down during the trip?

In the rare event of a breakdown, we will try to arrange another ride or an Uber ride for you as quickly as possible. Your fare will be adjusted to reflect any inconvenience.